Poor hiring decisions, high employee turnover and EEOC claims cost organizations billions of dollars each year. Many managers lack the skills to select the most qualified candidates for open positions. After participating in this workshop, managers will be able to define jobs and determine the skills and qualifications required, job application and resumes selection, learn how to formulate legal and appropriate questions during the interview and develop performance based interview questions. They will then learn and apply a 10 step process for conducting behavior-based interviews that will allow them to discover a candidate's strengths and qualifications for the job. Finally, they'll learn how to evaluate each candidate after the interview in order to be able to make the best selections. Professional CE Certificate of completion

Preventing Job Burnout       (3 Hrs.)

Workplace burnout is a fact in organizations and is due considerably to high stress levels, competitiveness, conflicts, and job dissatisfaction. There is a commonly held view that conflict is negative. However, this course teaches how workplace stress and conflict can be used as a means for a positive direction within the organization.

Participants learn the sources of burnout in the workplace, four different personality styles, how to apply a 5-step united progression for dealing with stress and a method to deal with conflict between employees

Quality Customer Service –Three days (3 hrs/day) customized training for employees that work directly with the public. Professional CE Certificate of completion

Your Customer Services personnel are the front line to your clients. They need to project your organization’s image and convey quality service that meets your highest standards. At YVR our associates have developed an excellent customer service system based on 10 years of research and evaluation of hundreds of connoisseur techniques used by highly rated national and international organizations that delivers the uppermost excellence in customer service. Our trainings are planned to assist your staff meet those superior dimensions- YVR will customize your program with any of the following elements:

•  Personal Appearance
•  Excellence in Service
•  Personal and Telephone Propriety
•  Listening and Questioning
•  Conflict resolution
•  Dealing with the Irritated Caller
•  Understanding Differences
•  Assertiveness
•  Time Management

Professional Sales Training     

Basic:  3Hrs.    Professional CE Certificate of completion

Intensive: 5Hrs. Professional CE Certificate of completion

This Sales workshop has proven to be an ideal way for senior executives to learn sales methodologies before making an adoption decision for their sales team, and for marketing professionals to learn the sales methodology and become familiar with the tools so that they can support their own in-house sessions and implementation. Great workshop for information technology executives and professionals with exposure to a variety of independent consultants and entrepreneurs.

TeamBuilding and Exercising Leadership 

Professional CE Certificate of completion

Great for Supervisors and Senior Managers

In this workshop, participants learn the specific behaviors associated with Change Agent leadership and build strategies for building these behaviors into their leadership skills. After identifying different styles and transformational leadership behaviors, they learn the necessary conditions for change to be effective.

In a healthy organization, the most important decisions are reached through the process of teamwork. Teamwork allows all members the chance to provide input, feel free to express their ideas and opinions, and make decisions that are supported by all members. Participants will learn;

·         Develop management skills in the key areas of productivity improvement, team    building and developing highly motivated employees

·         Develop the ability to influence the hearts and minds of others (leadership)

·         Enable you to set high (attainable) standards for yourself, your organization and its people in terms of standards of work performance and ethic

·         Develop and improve self motivation to produce tangible results, whatever the hierarchical level in the organization

·         Improve personal marketability, in that if you apply these resources in your work place successfully.

Personal Time Management- 5Hrs.    Great for Supervisors and Senior Managers

Participants will learn ways to improve their time management skills, new techniques on how to refine their working habits to function more effectively. Understanding of the best methods for effective time use has led to improved productivity, minimal frustration, and increased job satisfaction for all. It's often difficult for a manager to recognize the impact that his or her actions have on others.  A manager's actions can be perceived as and become real obstacles to achievement. With awareness and self-discipline most managers at any level could improve their time use effectiveness by 20 percent.

Successful Self Management  Great for Supervisors and Senior Managers (4 Hrs.)
You will learn how to turn problems into growth and development opportunities, how best to manage your time, how to get your message across and how to switch off from work when you need to. It is not just another training. It is a practical self-help hands on training to teach you how to get your work done, whatever you’re tasked with, more effectively and more efficiently.

Effective Meeting Skills         Great for Supervisors and Senior Managers (4 Hrs.)
The opportunities for productivity exist in all organizations, all of the time. The problem is most employers have not been trained to understand the productivity concept or been provided with the simple, effective toolset. This workshop provides managers, supervisors and trainers with a basic understanding of how to measure, index and improve productivity in any business organization meeting and to pass this down to colleagues at all levels. Preparation of agendas, presentation of topics, facilitating discussions and reaching to agreements. Documentation and follow up.

Starting a Small Business        6Hrs.   
The number of tasks you need to complete and the information you need to track down before you begin a business can feel beyond overwhelming. To help you cross this hurdle, we've compiled the basic information you need to begin your own business. From marketing and hiring employees to legal concerns and financing, you've got access to the best that we have. You'll be on your way to business ownership in no time.

• Protecting Your New Business
• Hiring Employees
• Managing Finances
• Marketing & Sales
• Finding a Location
• Finding Money

Training Managers to Train     4 Hrs.

Please keep in mind that this course is intended for trainers, not training administrators.

Eight Fundamental Requirements for Training Leaders

1. Learn how to operate a unit effectively.

2. Leaders learn only what they feel a need to learn.

3. Leaders Learn by Doing

4. Situations presented in training courses must be realistic

5. Previous experience affects a leader's ability to learn

6. Leaders learn best in a relaxed, informal, comfortable environment.

7. Use a variety of training methods and techniques.

8. Leaders want guidance and help, not grades.

Marketing Your Consulting and Professional Services        4 Hrs

Positive Assertiveness             4Hrs.

Developing Positive Assertiveness: Practical Guide for Personal Success.

Seven Steps to find out where you fit and why assertiveness is the best way to achieve your goals. Learn the words to use, the secrets of body language, and how to interpret other's behaviors to make positive assertiveness a productive force in your life.

• How to Develop Positive Assertiveness 
• Assuring Successful Change 
• Feelings: The Emotional Part of Assertiveness 
• Changing Your Behaviors 
• Expanding Your Assertiveness
• Assertive Power Steps
• Assertive Confrontation

New Employee Orientation      3Hrs.

New employee orientation is key for making new hires feel welcomed and important. Managers and employees need to take a larger role in the process of assimilating the new hires because their talent will improve the team chance of meeting its goals. In this training we present an overview of the orientation process, and a checklist that you can use when orienting new staff.  As you actively participate in this “hands on training”, you will learn that orientation is also important for existing employees if they have never received proper orientation or ifthere have been many changes in the organization and its purpose and function.   There are two related kinds of orientation. 

1.       Overview Orientation.  Deals with the basic information an employee will need to understand the broader system he or she works in.

2.       Job-Specific Orientation, Job specific orientation is best conducted by the immediate supervisor,  and/or manager, since much of the content will be specific to the  individual and is  the process that is used to help employees understand: 

·         function of the organization, and how the employee fits in

·         job responsibilities, expectations, and duties

·         policies, procedures, rules and regulations

·         layout of workplace

·         Introduction to co-workers and other people in the broader organization.

Staying Employable During Your Silver Years             3Hrs.

A Career with Class. Despite current economic uncertainty and downsizing across many industries, the market for older workers remains viable. Take an active role. The life skills you have and your age can become part of your resume. The sooner that you begin, and the more thought you give to making yourself employable as you progress through your life will keep your mind and your skills fresh.